Frequently Asked Questions

If you have specific questions about The Mountain, please contact customer service at info@themountainusa.com.

If you are having technical issues with ticketing, please visit the Etix Support webpage.
If you are still unable to find your answer, please email Etix HERE.

The Mountain Music Festival will go on sale to the General Public on Wednesday, December 10th at 12 PM ET.
Tickets/Passes can be purchased by clicking the “BUY TICKETS” button at the top of this site.

Pricing can be found by Clicking Here.

Yes. VIP Top of the Mountain Passes are limited to 4 passes per order. All other passes are limited to 8 passes per order.

Yes, the Top of the Mountain 3 Day VIP Pass is available for purchase; however, quantities are limited. For further details on these limited availability passes, CLICK HERE.

Entrance to concerts on all stages, access to both the Rock N’ Roll Marketplace and Art Gallery, and any Photo Experiences. VIP inclusions are listed HERE.

No. However we hope to have some special rates for those attending The Mountain. Once available, they can be found by CLICKING HERE.

In addition, there are endless options in the area of Gatlinburg: Cabin/apartment/home rentals, hotels, campsites and more. For further details, please visit the Lodging page or visit the City of Gatlinburg website, Creekside RV Park, Honeysuckle Meadow RV Park or check out glamping options at Under Canvas.

Yes! A variety of Premium events will be available on a first-come, first-served basis. Details to be announced in the weeks to come and VIP Ticket Holders will have the first opportunity to book.

Yes, but we highly encourage pregnant attendees to discuss and get approval from their doctor.

No. All balances are due upon purchase.

All sales are non-refundable and final.

If you cannot attend the event, you may give your tickets to another party, although the name will not be able to be changed. However, there will be no requirement to have an I.D. that matches your ticket.

The Mountain is an all-ages show, but you are encouraged to leave young children at home. Should you choose to bring a child, a full priced ticket is required for the child. In addition, alcohol can only be consumed by guests 21 and older and guests will be subject to I.D. check. The Mountain and the Gatlinburg Convention Center are not responsible for any adult content children are exposed to while attending the festival.

For details on this and all Terms and Conditions of the event, CLICK HERE.

The closest airport to the Gatlinburg Convention Center is McGhee Tyson Airport (TYS) in Knoxville, which is about 42 miles from the Convention Center (roughly a 70 minute drive). For more information or details on this airport, CLICK HERE.

The best way to learn about Gatlinburg is to visit the City of Gatlinburg website or download the visitor guide HERE.

The Gatlinburg Convention Center is located at: 234 Historic Nature Trail Gatlinburg, TN 37738.

COMING SOON.

Keep in mind, there many hotels available in the Gatlinburg Area. For more info visit the City of Gatlinburg website or, if preferred, you can look at cabin, house or apartment rentals in the area through Smoky Mountain Cabins By Owners, Houfy, or Visit My Smokies.‍

Gatlinburg is a fantastic tourist getaway with many restaurants, shops, hiking trails, as well as other fun activities in the area. We recommend coming in a day or two before or staying for a few days after for some R&R and to soak up some of the fun of this quaint city. For more information on things to do nearby, CLICK HERE.

The weather in Gatlinburg in August is very comfortable and ranges between an average low of 62 degrees and an average high of 85 degrees. Although most events are inside the Convention Center, we recommend planning for both indoor and outdoor temperatures.

For current weather as of today, CLICK HERE.

The nearest gas station to Gatlinburg Convention Center is Marathon Gas located at 1141 Parkway (about 4 minutes away by car).

There are plenty of public and private paid parking lots in downtown Gatlinburg with some right next to the Convention Center, and the City has a paid lot on Reagan Drive close to the Convention Center! For additional parking information, CLICK HERE.

There are no shuttles provided by The Mountain. We recommend looking at Lyft, Uber and Taxis in the area for transfer to and from the venue and your rooming accommodations. In addition, Gatlinburg offers a Trolley System that may be useful throughout your stay.

YES! Gatlinburg has both Uber and Lyft, although can be limited at times. For fare estimates and price calculators, we recommend using Up Hail.

YES! If you are looking for a taxi in the area, we recommend using Yelp to help you find the best service for you. For the top 10 Best Taxis in Gatlinburg, CLICK HERE.

Many lodging properties are close enough to allow a short walk to the Convention Center. For those staying further away, we recommend calling for a taxi or ride share to the venue. In addition, Gatlinburg offers a free Trolley System that may be useful throughout your stay.

There will be both standing and limited seating for concerts, however, both are open seating and on a first-come, first-served basis.

Most artists will perform only once. When the schedule has been posted you will be able to find the start times of events closer to our festival date by CLICKING HERE.

The Gatlinburg Convention Center offers concessions ranging from coffee, nachos, popcorn, sandwiches, hot dogs, and more. In addition, there are many food options available in the nearby restaurants.

We suggest bringing a combination of both cash and credit cards to the event.

Yes! Beer and hard seltzers will be available for purchase at the festival.

Absolutely! All guests will receive a wristband and will be allowed to come and go as they please.

Event security will be provided and all attendees must adhere to the Festival Etiquette outlined HERE.

Heck yes! The Gatlinburg Convention Center has restrooms available for guests during the festival.

We will have EMTs on the premises. Be on the lookout for signage within the venue.

Please visit The Mountain Information and Help Desk located near the main entrance.

Yes! For information on lost and found locations, please visit The Mountain Information and Help Desk located near the main entrance.

All bags must be a maximum 12″ x 12″ x 12″ and are subject to search prior to entry.

No. Please refrain from bringing any signage into the venue.

Photography with a fixed camera lens is permitted, however, professional cameras (video or still) or cameras with detachable lenses are not permitted. Out of respect for the performers, please refrain from flash photography during ALL Concerts. In addition, any and all videotaping or audio recording is prohibited. Thank you for your cooperation.

In Compliance with the State of Tennessee Statues; Smoking is prohibited in all indoor public facilities. Smoking areas are designated outside the building, usually near the entrances.

E-cigs will follow the same rules and guidelines as listed in the smoking policy above.

No. However, most shows and events will be inside the air-conditioned event center and therefore, these items will not be needed.

No. However, most shows and events will be inside the air-conditioned event center, with seating options available and therefore, these items will not be needed.

No. There will not be lockers at the venue. We highly recommend that guests refrain from bringing valuable items to the festival. The Mountain and/or the Gatlinburg Convention Center is liable for any lost and/or stolen items.

No food, drink, or alcohol beverages are allowed to be brought into the Center.

Animals are not permitted at the Event, except for properly trained service animals. Attendees are responsible for contacting The Mountain via email at: info@themountainusa.com before arrival to arrange and provide proper documentation for this. In addition, the attendee is responsible for all cleanup associated.

If you are interested in setting up a booth, CLICK HERE.

Once confirmed, we will post them under the “Festival Info” tab on this site.

Please email us at info@themountainusa.com with your request.