TICKETs & passes

If I have questions about this event, who do I contact?

If you have specific questions about The Mountain, please contact customer service at info@themountainusa.com.

IF I AM HAVING TECHNICAL ISSUES WITH MY TICKETS, WHO DO I CONTACT?

If you are having technical issues with ticketing, please visit the Etix Support webpage.
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If you are still unable to find your answer, please email Etix HERE.

HOW DO I RESERVE MY PASSES?

The Mountain USA Music Fest will go on sale the week of December 11th. Tickets and Passes can be purchased starting that week by clicking the "BUY TICKETS" button at the top of this site.

HOW MUCH ARE Tickets and passes?

Pricing for VIP & 2-Day Passes can be found by Clicking Here.

ARE THERE VIP OPTIONS?

The Top of the Mountain - 2 Day VIP Pass is available, however quantities are limited. For further details on these limited availability passes, CLICK HERE.

WHAT DOES THE PRICE INCLUDE?

Entrance into all concerts, access to Rock ‘N Roll Vendor Market, access to the Art Gallery, and access to the Outdoor Patio Experience. VIP inclusions are listed HERE.

ARE ACCOMMODATIONS INCLUDED?

No. However, we do have some special rates for those attending The Mountain that can be found by CLICKING HERE.

In addition, there are endless options in the area of Gatlinburg: Cabin/apartment/home rentals, hotels, campsites and more. For further details, please visit the Lodging page or visit the City of Gatlinburg website, Creekside RV Park, Honeysuckle Meadow RV Park or check out glamping options at Under Canvas.

ARE THERE ANY ADDITIONAL EVENTS I CAN BOOK?

Yes! A variety of Premium events will be available on a first-come, first-served basis. Details to be announced in the weeks to come and VIP Ticket Holders will have the first opportunity to book.

CAN I ATTEND THE FESTIVAL IF I’M PREGNANT?

Yes, but we highly encourage pregnant attendees to discuss and get approval from their doctor.

ARE THERE ANY PAYMENT PLANS?

No. All balances are due upon purchase.

WHAT IS THE CANCELLATION POLICY?

All sales are non-refundable and final.

IF I CAN’T ATTEND, CAN I TRANSFER MY TICKET(S) TO ANOTHER PARTY?

If you cannot attend the event, you may give your tickets to another party, although the name will not be able to be changed. However, there will be no requirement to have an I.D. that matches your ticket.

ARE THERE AGE RESTRICTIONS FOR ATTENDEES?

The Mountain is an all-ages show, but you are encouraged to leave young children at home. Should you choose to bring a child, a full priced ticket is required for the child. In addition, alcohol can only be consumed by guests 21 and older and guests will be subject to I.D. check. The Mountain and the Gatlinburg Convention Center are not responsible for any adult content children are exposed to while attending the festival.

WHAT IF THE EVENT IS CANCELED OR POSTPONED?

For details on this and all Terms and Conditions of the event, CLICK HERE.